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Privacy Policy

Effective Date: 20/05/2025

Last Updated: 20/05/2025
 

1. Who We Are

This website is operated by West Country Goldsmiths, a company registered in the United Kingdom. We provide goods for sale via this website and may collect personal data as part of that process.

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If you have any questions about this policy or your data, you can contact us at:

Email: info@westcountrygoldsmiths.com
Address: Unit 41, Faraday Mill Trade Park, Plymouth, Devon, PL4 0ST
 

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: name, email address, phone number

  • Order Details: shipping address, billing address, payment info (via third-party processor)

  • Marketing Info: your preferences if you subscribe to our email list

  • Website Usage: pages visited, time on site, browser type (via Google Analytics)
     

3. How We Collect Your Data

We collect data when:

  • You place an order through our site

  • You subscribe to our newsletter or marketing emails

  • You browse our site (cookies and analytics)

  • You contact us via forms or email
     

4. How We Use Your Data

We use your data to:

  • Fulfil and deliver your orders

  • Contact you with order updates or important service info

  • Send marketing emails (only if you opt in)

  • Improve our website and user experience (via analytics tools)
     

5. Legal Basis for Processing

Under UK and EU GDPR laws, we rely on the following lawful bases:

  • Contractual necessity – to process and deliver your orders

  • Consent – for email marketing

  • Legitimate interest – for internal analytics and business improvement

  • Legal obligation – where required for recordkeeping or tax purposes
     

6. Sharing Your Data

We do not sell your personal data. We may share it with:

  • Payment providers (e.g. Stripe, PayPal) to process transactions

  • Shipping providers to deliver your order

  • Marketing platforms (e.g. Mailchimp) if you subscribe

  • Analytics providers (e.g. Google Analytics) for site insights

All third parties we work with are GDPR-compliant.

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7. Cookies & Analytics

We use cookies to:

  • Enable core website functionality

  • Analyse traffic via Google Analytics

  • Track marketing performance (if enabled)

You can accept or reject cookies via our cookie consent banner.

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8. Your Rights

You have rights under UK and EU data protection law, including:

  • The right to access your data

  • The right to rectify inaccurate data

  • The right to erase your data (in certain circumstances)

  • The right to object to processing

  • The right to withdraw consent at any time

To exercise your rights, contact us at info@westcountrygoldsmiths.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

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9. Data Retention

We retain customer data only as long as needed for:

  • Fulfilling orders

  • Legal/accounting obligations

  • Managing your marketing preferences

You may request deletion at any time.
 

10. Security

We take appropriate steps to secure your data, including:

  • HTTPS encryption

  • Secure third-party processors (PCI-compliant)

  • Role-based access to stored order data
     

11. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Effective Date" at the top of the page.

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